Motel 267

Extremely bad experience. This hotel has only self check in after 2 pm when nobody is there anymore. OK, but the self check system didn't work. Reservation that was confirmed was not recognised at the self check in. Nobody to help, except by phone. When we finally got the room key we deposited the luggage and went out for dinner. When returning to the hotel in the evening the key didn't work so we couldn't enter the room. I did many phonecalls to the help desk manned by a job student. She was friendly but couldn't help us remotely. But worse: nobody could come to help us out. The girl said she tried to call 5 people, including her manager, but nobody picked up the phone. Because I needed my medication that was in the room I said I would call the police to open the room. Finally a cleaning lady came with her key to open the door. 2 hours we had to wait! But we still didn't have our own key of our room, so we couldn't leave the room while nobody was inside. I did my complaint to management and they came with the usual blahblah with terms like "apologies we couldn't give you our usual impeccable service" and talking about "misunderstanding with reservation". Nothing about their system full of errors and their failure to give assistance to solve it. At least I would have expected a commercial geste. No no. Yes the rooms were very clean and comfortable, but when you don't have access to your room where your luggage is, it has no worth. Plus, outside under our room there was a gathering of foreign workers drinking beer, shouting and playing loud music. With nobody of the hotel being present there is nothing you can do against this.

A very nice motel right by the highway, with a very large parking lot, modern and clean rooms, and pretty good breakfast options. The staff was very friendly and you can also check-in outside of the normal hours using a check-in machine that is right by the entrance. I really liked that they have a nice reading area near the reception, complete with lots of books. A lot were in German, but I saw some in English, too. You have the option to leave a book there and take another one with you, if you want, which is awesome.